Sr. Tech Learning Program Specialist

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Sr. Tech Learning Program Specialist, you will play a critical role in planning, launching, and executing technical learning programs at Docusign’s India Development Center. You will support the engineering community and collaborate with cross-functional teams to deliver a high-quality learning experience for new hires and current teams. By partnering with functional leads, you will drive engineering onboarding and technical enablement programs aligned with business and engineering priorities. The role requires proactively identifying opportunities to improve, automate, or use AI-assisted tasks while translating complex technical concepts into engaging experiences. This is an individual contributor role based in Bangalore, reporting directly to the Technical Learning Director. This position is an individual contributor role reporting to the Technical Learning Director. Responsibility Lead the end-to-end lifecycle of technical learning programs—from ideation and scoping to launch, scale, and continuous improvement Design and embed practical tech enablement aligned with Docusign’s multi-cloud strategy, AI-assisted software development, and Docusign product learning support Architect learner journeys and role-based pathways grounded in real engineering use cases, personas, and metrics aligned to engineering personas and business priorities Assist in creating exercises, labs, quizzes, and scalable self-service learning assets that support hands-on, applied technical skill development Assist in the development of Train the Trainer programs to aid others who provide engineering onboarding and continuous learning program design and delivery Collaborate with Bangalore engineering teams, AI Champions, and Multipliers groups to deliver high-quality engineering learning content across multiple formats—self-service, instructor-led, workshops, forums Drive AI adoption across IDC by organizing developer forums, communities, and hands-on enablement programs. Coordinate with external industry experts for guest talks and co-create developer relations and AI enablement initiatives Serve as the primary point of contact for engineering learners, guiding them through program journeys and ensuring a seamless experience Respond to learner inquiries via Slack, email, and Zoom, resolving issues quickly and accurately Act as a liaison between learners and stakeholder teams, communicating program updates and addressing learner feedback and concerns Partner with HR Business Partners and functional leads to drive adoption of technical learning programs across the engineering organization Build and nurture a network of IDC AI Champions and AI Multipliers to scale AI enablement and accelerate AI adoption Collaborate with stakeholders on program scoping, success metrics, and operational plans to ensure alignment and delivery Partner with our Bangalore cross-functional teams and their U.S. counterparts to assess program effectiveness and quantify impact across developer productivity, delivery velocity, collaboration, and capability growth Serve as a trusted advisor to senior leaders based in Bangalore, supporting enterprise-wide AI and technical learning initiatives Lead with data by defining and implementing impact measurement frameworks that assess learning effectiveness, engagement, and outcomes Analyze feedback and engagement metrics to continuously refine and scale technical learning programs Communicate insights and impact clearly to stakeholders and senior leaders and advise on the best practices Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in Technology, Business, Education, or a related field 5+ years of experience in Technical Enablement, Developer Experience, Tech Talent Strategy, Skill-Based Workforce Transformation, Digital Skills Enablement, or similar roles Demonstrated experience leading complex, cross-functional technical enablement initiatives Proven ability to translate technical concepts into measurable business outcomes and communicate effectively with executive, technical, and non-technical stakeholders Preferred Foundational understanding of cloud platforms, including Google Cloud Platform (GCP) and Microsoft Azure, Artificial Intelligence / Machine Learning (AI/ML), and modern software development principles and practices Foundational understanding of AI-assisted coding, Human-in-the-Loop (HITL) principles, including their practical application in enterprise-scale systems and workflows Project management certification Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4Basic Bachelor’s degree in Technology, Business, Education, or a related field 5+ years of experience in Technical Enablement, Developer Experience, Tech Talent Strategy, Skill-Based Workforce Transformation, Digital Skills Enablement, or similar roles Demonstrated experience leading complex, cross-functional technical enablement initiatives Proven ability to translate technical concepts into measurable business outcomes and communicate effectively with executive, technical, and non-technical stakeholders Preferred Foundational understanding of cloud platforms, including Google Cloud Platform (GCP) and Microsoft Azure, Artificial Intelligence / Machine Learning (AI/ML), and modern software development principles and practices Foundational understanding of AI-assisted coding, Human-in-the-Loop (HITL) principles, including their practical application in enterprise-scale systems and workflows Project management certificationAs a Sr. Tech Learning Program Specialist, you will play a critical role in planning, launching, and executing technical learning programs at Docusign’s India Development Center. You will support the engineering community and collaborate with cross-functional teams to deliver a high-quality learning experience for new hires and current teams. By partnering with functional leads, you will drive engineering onboarding and technical enablement programs aligned with business and engineering priorities. The role requires proactively identifying opportunities to improve, automate, or use AI-assisted tasks while translating complex technical concepts into engaging experiences. This is an individual contributor role based in Bangalore, reporting directly to the Technical Learning Director. This position is an individual contributor role reporting to the Technical Learning Director. Responsibility Lead the end-to-end lifecycle of technical learning programs—from ideation and scoping to launch, scale, and continuous improvement Design and embed practical tech enablement aligned with Docusign’s multi-cloud strategy, AI-assisted software development, and Docusign product learning support Architect learner journeys and role-based pathways grounded in real engineering use cases, personas, and metrics aligned to engineering personas and business priorities Assist in creating exercises, labs, quizzes, and scalable self-service learning assets that support hands-on, applied technical skill development Assist in the development of Train the Trainer programs to aid others who provide engineering onboarding and continuous learning program design and delivery Collaborate with Bangalore engineering teams, AI Champions, and Multipliers groups to deliver high-quality engineering learning content across multiple formats—self-service, instructor-led, workshops, forums Drive AI adoption across IDC by organizing developer forums, communities, and hands-on enablement programs. Coordinate with external industry experts for guest talks and co-create developer relations and AI enablement initiatives Serve as the primary point of contact for engineering learners, guiding them through program journeys and ensuring a seamless experience Respond to learner inquiries via Slack, email, and Zoom, resolving issues quickly and accurately Act as a liaison between learners and stakeholder teams, communicating program updates and addressing learner feedback and concerns Partner with HR Business Partners and functional leads to drive adoption of technical learning programs across the engineering organization Build and nurture a network of IDC AI Champions and AI Multipliers to scale AI enablement and accelerate AI adoption Collaborate with stakeholders on program scoping, success metrics, and operational plans to ensure alignment and delivery Partner with our Bangalore cross-functional teams and their U.S. counterparts to assess program effectiveness and quantify impact across developer productivity, delivery velocity, collaboration, and capability growth Serve as a trusted advisor to senior leaders based in Bangalore, supporting enterprise-wide AI and technical learning initiatives Lead with data by defining and implementing impact measurement frameworks that assess learning effectiveness, engagement, and outcomes Analyze feedback and engagement metrics to continuously refine and scale technical learning programs Communicate insights and impact clearly to stakeholders and senior leaders and advise on the best practices