Sr Technical Consultant - Major Incident Management/ITIL/Problem Management/Change Management/SLA Management

Scope:

The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

• Microsoft Azure
• VMware ESXi

What you’ll do:

• Serve as the technical escalation point for critical incidents and cross-domain issues.
• Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
• Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
• Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
• Drive p...