Sr. Technical Representative, Global Service Desk (TCF)

Description

The Sr. Technical Representative, Global Service Desk (TCF), Global Service Desk (TCF) is responsible for simple to moderate internal user requests related technical assistance over the phone or email, as the first point of contact. This position assists staff with technical support of desktop computers, applications, and related technology. The position’s responsibilities require independent analyses, communication and problem-solving. The Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Essential Functions/Core Responsibilities
To assist all our users with any logged IT related incident when called upon.
To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications. 
To accurately record, timely update and document tickets with relevant and detailed information.
T...