Job Description
The ST will train staff regarding departmental policies/procedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions and patient confidentiality. The ST will be responsible for training new personnel and students. Must critique lab performance daily and is responsible for the performance and evaluation of the lab staff in their designated area. Additionally, the ST will assist in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations. Will ensure that the proper operation for high-quality test performance is achieved by performing daily maintenance, while ensuring an awareness of supply stock and replenishing methods. The ST acts as resource to laboratory professionals working in various laboratory sections to investigate missing samples, inappropriately ordered samples, and facilitates appropriate STAT handling of samples. Responsible for monitoring daily turn around times and troubleshooting for their respective departments. Reviews pending lists and resolves issues as needed. Communicates effectively with clients and staff. The ST is responsible for testing in a designated bench area and will assure that all lab results are reported in compliance with all CAP, JCAHO, and other governing bodies. Adheres to the highest quality standards. Will follow best practice methodologies prescribed, demonstrating skill and ability to follow laboratory compliance policies and procedures. The ST will collect and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required, while managing expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements. The ST will troubleshoot and problem solve laboratory orders and requirements and investigate errors and address consoling/coaching events.
Qualifications
Education:
Experience:
Licensure/Certification/Registration:
Special Skills:
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