Job Description

Sr. Technology Support Specialist

Location: Ocoee, FL | Duration: 3+ months | Onsite

Position Summary:



Support all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to customers. Responsibilities include asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service with clear communication and follow-through.



General Characteristics:



Responsible for Tier I support. Diagnose and resolve problems using documented procedures. Enter call data into a tracking system and escalate issues when necessary. Assist in resolving application, hardware, and software problems.



Job Responsibilities:




  • Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.

  • Coordin...

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