Job Description

Description

We are open to candidates based in the following markets:

  • Jericho, NY
  • Medford, OR
  • Chicago, IL
  • Columbus, OH
  • Atlanta, GA
  • Provide guidance to the team and technical guidance to IT leadership.
  • Perform technical evaluations of systems and projects.
  • Address, propose, design software solutions to address complex business telecommunication needs.
  • Installing, configuring, and maintaining telecom call center systems and software, such as IVR, ACD, CTI, CRM, etc.
  • Troubleshooting and resolving complex issues related to telecom call center operations, performance, and security.
  • Designing and implementing enhancements and upgrades to improve telecom call center functionality and efficiency.
  • Prepare technical and procedural documentation.
  • Provide technical guidance and support to colleagues.
  • Collaborating with intern...

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