Job Description

Candidate Profile

  • Must have at least 1 year experience as a Sr. Training and Quality Manager
  • Must be willing to Work At Home
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines on deliverables
  • Detail-oriented

What's in it for you?

  • Day 1 HMO
  • Competitive Compensation
  • Career Growth

Essential Functions/Core Responsibilities:

  • Own and execute the regional Training & Quality strategy, ensuring consistency while allowing for market-specific customization across locations, languages and LOBs.
  • Translate client expectations, contractual SLAs, and regulatory requirements into standardized T&Q frameworks
  • Establish and govern regional quality standards, calibration models, and learning principles aligned with business outcomes
  • Develop dashboa...

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