Job Description

Candidate Profile

  • Must have at least 1 year experience as a Sr. Training and Quality Manager
  • Must be willing to Work At Home
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines on deliverables
  • Detail-oriented

What's in it for you?

  • Day 1 HMO
  • Competitive Compensation
  • Career Growth

Essential Functions/Core Responsibilities:

  • Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
  • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
  • Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Managemen...

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