Sr. Unit Manager (Operations Manager)

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Unit Manager (Operations Manager)

Summary

• To manage an Operations sub-function of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency.
• To be responsible for managing a team of supervisors/professionals. To maintain partnerships across the organization to further the sub-function’s goals.

General Responsibilities

• Operational performance. Provides periodic performance data to the Department Operations Manager by analyzing daily, weekly, and monthly performance trends; Inspects data accuracy on team reporting (i.e. DID and HR roster);
• Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations; Identifies opportunity areas and implements strategies in collaboration with other stakeholders to imp...