Sr. Workforce Analyst

**Assurant is seeking a Sr Workforce Analyst to work remote from Home!**The Sr. Workforce Analyst plays a critical role in ensuring Contact Center Operations for US Lifestyle and Global Housing can consistently meet client contractual Service Level Agreements (SLAs). Sr. Workforce Analysts also serve as the enterprise hub for communication of Contact Center SLA impacting systems issues and BCP events as well as coordinating actions across Assurant and Vendor Partner sites to ensure SLAs can be met. This position substantially affects operational cost and efficiency, spanning areas like occupancy, overtime, and staffing.The Sr. Workforce Analyst will also adjust enterprise level (multi-site) intraday call volume, AHT, and staffing requirements (enterprise level intraday forecasts), provide critical status reports and communications to key stakeholders, and ensure alignment on SLA priorities and strategy with Operational Partners. This position has responsibility across both the Lifest...