Sr. Workforce Manager

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sr. Workforce Manager for our Transcom Pasig site.

Join our Transcom Family as a Sr. Workforce Manager!

The Senior Workforce Manager: owns the culture, delivery, direction, and impact of the WFM team to the clients and Transcom; ensures client/customer goals are met by analyzing work requirements/expectations, variables, volume and staffing arrangements; provides creative direction and transparent control of WFM parameters, talent, and scope; manages strategic and tactical workforce leadership client influence.

Primary Duties & Responsibilities:

▪ Manage team/s of Real Time Analyst, Scheduling Analyst and Planners, across multiple programs and potentially across multiple sites

▪ Accountable for the performance, productivity and effectiveness of Workforce Management Team/s

▪ Work directly with the client and site operations team to bu...