Job Description

TITLE: Analyst - Digital Experience

Position Summary:


Are you interested in shaping the future of retail shopping and customer experiences? Do you believe that great customer experiences and innovations are achieved through a fundamental understanding of human motivations, habits, and behaviors rather than luck?


As a Digital Experience Analyst, you are the detective of the digital journey. You will bridge the gap between what is happening on our platforms and “why it’s happening. Using high-fidelity session replay and behavioral data, you will identify friction points, validate hypotheses, and provide the actionable insights our Product, Merchandising and Engineering teams need to improve our understanding of the drivers of best-in-class online shopping experience.


Responsibilities:

  • Leverage modern digital experience analytics (DXA) (specifically Quantum Metric) to observe user behavior, identify technical friction, an...

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