Job Description
**Job Purpose and Impact**
The ITSM Senior Consultant is responsible for overseeing and ensuring the effective delivery of IT Service Management processes, with a primary focus on Incident Management, Problem Management, and Change Management. This role acts as the bridge between IT operations, business stakeholders, and service delivery teams to maintain service stability, minimize disruptions, and drive continuous improvement.
**Key Accountabilities**
+ MONITORING INFRASTRUCTURE PERFORMANCE: Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
+ TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
+ INCIDENT MANAGEMENT: Leads m...
The ITSM Senior Consultant is responsible for overseeing and ensuring the effective delivery of IT Service Management processes, with a primary focus on Incident Management, Problem Management, and Change Management. This role acts as the bridge between IT operations, business stakeholders, and service delivery teams to maintain service stability, minimize disruptions, and drive continuous improvement.
**Key Accountabilities**
+ MONITORING INFRASTRUCTURE PERFORMANCE: Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
+ TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
+ INCIDENT MANAGEMENT: Leads m...
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