Job Description
Responsibilities
- Provide Level 2 application support for critical banking applications running on Mainframe AIX and OnDemand platforms.
- Monitor application health system performance and batch processing to ensure 24x7 availability and reliability.
- Troubleshoot and resolve production incidents, perform root cause analysis (RCA) and implement preventive measures.
- Support Mainframe batch jobs scheduling and OnDemand report processing.
- Work closely with development, infrastructure, and operations teams to ensure smooth releases and deployments.
- Participate in incident management, problem management, and change management processes.
- Drive SRE best practices such as automation, resilience, monitoring, and operational excellence.
- Create and maintain runbooks, SOPs, and operational documentation.
- Provide on-call support as part of a rotational support model.
Required Skills Experience
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