Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details 

Function/Department: [Technology]

Location: [Hyderabad]

Employment Type: [Full-time]

We are seeking an experienced Program Manager to lead and orchestrate the Site Reliability Engineering (SRE) transformation initiative across the organization. This role will be responsible for driving the strategic adoption of SRE practices, managing cross-functional programs, and ensuring successful delivery of reliability improvements at scale.

Key Responsibilities

Program Management

  • Lead end-to-end program management for SRE transformation initiatives across multiple teams and business units
  • Develop and maintain comprehensive program roadmaps, timelines, and success metrics
  • Coordinate cross-functional dependencies between Engineering, Operations, Product, and Infrastructure teams
  • Manage program budget, resource allocation, and vendor relationships
  • Facilitate program governance through steering committees and executive reviews
  • Track and report on program health, risks, issues, and milestones using data-driven insights

    • SRE Transformation Leadership

  • Drive the adoption of SRE principles, practices, and culture across engineering organizations
  • Partner with SRE leadership to define transformation strategy and implementation approach
  • Lead change management efforts to support organizational adoption of SRE methodologies
  • Establish and track key reliability metrics (SLIs, SLOs, SLAs, error budgets)
  • Champion automation, observability, and incident management best practices
  • Facilitate the transition from traditional operations to SRE operating models

    • Stakeholder Management

  • Build strong relationships with engineering leaders, product managers, and business stakeholders
  • Communicate program vision, progress, and value proposition to executive leadership
  • Manage expectations and negotiate priorities across competing organizational needs
  • Facilitate workshops, working sessions, and training programs
  • Create executive-level presentations and business cases for SRE investments

    • Process & Standards

  • Establish program management frameworks, templates, and best practices for SRE initiatives
  • Define and implement standardized processes for reliability reviews and postmortems
  • Create documentation and playbooks for SRE program execution
  • Drive continuous improvement through retrospectives and lessons learned
  • Ensure alignment with enterprise PMO standards and methodologies

    • Required Qualifications

    Experience

  • 12+ years of technical program/project management experience
  • 5+ years managing large-scale infrastructure, platform, or SRE initiatives
  • Proven track record of leading organizational transformation programs
  • Experience managing programs with budgets exceeding $5M
  • Background in DevOps, SRE, or infrastructure engineering environments

    • Technical Knowledge

  • Strong understanding of SRE principles, practices, and tooling
  • Familiarity with cloud platforms (AWS, Azure, GCP)
  • Knowledge of CI/CD, infrastructure as code, and automation frameworks
  • Understanding of observability, monitoring, and incident management tools
  • Experience with agile and iterative development methodologies

    • Skills

  • Exceptional program management and organizational skills
  • Strong analytical and problem-solving capabilities
  • Excellent communication and presentation skills for technical and executive audiences
  • Ability to influence without authority and drive consensus
  • Data-driven decision making and metrics-focused mindset
  • Change management and organizational development expertise

    • Key Competencies

  • Strategic Thinking: Ability to translate business goals into actionable SRE programs
  • Technical Acumen: Credibility with engineering teams through technical understanding
  • Resilience: Comfortable with ambiguity and navigating complex organizational dynamics
  • Collaboration: Skilled at building coalitions and working across organizational boundaries
  • Results Orientation: Track record of delivering complex programs on time and within budget
  • Adaptability: Able to pivot strategies based on feedback and changing requirements

    • Success Metrics (First 12 Months)

  • Establish baseline reliability metrics across critical services
  • Deliver measurable improvements in system availability and MTTR
  • Achieve 80%+ adoption of SRE practices in target teams
  • Complete at least 3 major program milestones on schedule
  • Maintain program stakeholder satisfaction score of 4.0+/5.0
  • Demonstrate ROI through reduced incidents and operational efficiency gains

    • Work Environment

  • Hybrid/Remote work options available
  • Requires occasional travel (10-20%) for stakeholder meetings and workshops
  • May require flexibility for cross-timezone collaboration
  • Fast-paced, dynamic environment with multiple concurrent initiatives

    • Why Chubb?

    Join Chubb to be part of a leading global insurance company!

    Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

  • Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
  • A Great Place to work: Chubb India has been recognized as a Great Place to Work for the years 2023-2024 and 2024-2025
  • Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
  • Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
  • Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

    • Employee Benefits

    Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

  • Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
  • Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
  • Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

     Application Process 

    • Our recruitment process is designed to be transparent, and inclusive.

  • Step 1: Submit your application via the Chubb Careers Portal.
  • Step 2: Engage with our recruitment team for an initial discussion.
  • Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).
  • Step 4: Final interaction with Chubb leadership.

    •  Join Us

    With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

    Apply Now:

    Preferred Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
  • PMP, PgMP, or similar program management certification
  • Experience with SRE certification programs or formal SRE training
  • Previous experience in consulting or transformation roles
  • Background as a Site Reliability Engineer or DevOps Engineer
  • Familiarity with ITIL, ITSM, or other service management frameworks
  • Experience with tools like JIRA, Confluence, ServiceNow, or similar platforms

    • Apply for this Position

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