Sr.Technical Consultant - ITOM - RR-0281890

Job Description

Key Responsibilities:

• Lead technical delivery of ServiceNow ITOM modules including Discovery, CMDB, Service Mapping, Event Management, and Cloud Management.

• Collaborate with Solution Architects and Project Managers to translate business requirements into technical specifications.

• Develop, configure, and customize ServiceNow applications and integrations according to best practices.

• Conduct workshops and technical sessions to gather and refine client requirements.

• Perform CMDB health checks, develop discovery strategies, and maintain data accuracy and integrity.

• Provide mentorship to junior developers and consultants.

• Troubleshoot complex issues and ensure timely resolution.

• Maintain documentation and ensure code quality through peer reviews and adherence to development standards.

Re...