Job Description

Your Contribution:

As SSC HR Specialist (Total Rewards) based in Ramos Arizpe you will serve as support to solve HR related inquiries which require expertise knowledge.

  • Resolve tickets submitted by Employees, Global Process Owners, Center of Expertise, Employee Relations Partner, HR Business Partner and other functions.
  • Re-assign and escalate tickets to Tier 1 & 2 , Centers of Expertise when appropriate.
  • Support Success Factors, PeopleDoc, SAP HR Data Management Issues, e.g. Mass data loads.
  • Generate operational reports and prepare data for identification  of continuous improvement opportunities​.
  • Provide a high level of customer service to employees and other stakeholders.
  • Your Experience & Qualifications:

  • Experience in Customer Service.
  • Microsoft 365 skills, especially within Teams, PowerPoint and Excel.
  • Advanced English, Conversational Level.
  • Data Analysis & Statistics.
  • Communic...
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