Job Description
**Overview**
Come join the ProTax Group and our Customer Success team at Intuit as a Staff Customer Experience Professional, and help us deliver on our ProTax Customer Experience strategy.
This role is focused on our Professional Tax customers, who play a key role in the Intuit Ecosystem and in our mission of “Powering Prosperity Around the World”. You will partner with other functions including Marketing, Customer Success, Expert Network Platform, Product Management, Product Development, Product Design and Data to ensure we deliver the best experience for our customers, through deep customer insights and hypothesis-driven experimentation and innovation.
**Responsibilities**
+ Leads customer and employee research to identify customer pain points and drives experiments to develop hypotheses and propose successful solutions
+ Uses a cross-functional approach to drive experiments for Customer Success that will test customer behavior and solve hypoth...
Come join the ProTax Group and our Customer Success team at Intuit as a Staff Customer Experience Professional, and help us deliver on our ProTax Customer Experience strategy.
This role is focused on our Professional Tax customers, who play a key role in the Intuit Ecosystem and in our mission of “Powering Prosperity Around the World”. You will partner with other functions including Marketing, Customer Success, Expert Network Platform, Product Management, Product Development, Product Design and Data to ensure we deliver the best experience for our customers, through deep customer insights and hypothesis-driven experimentation and innovation.
**Responsibilities**
+ Leads customer and employee research to identify customer pain points and drives experiments to develop hypotheses and propose successful solutions
+ Uses a cross-functional approach to drive experiments for Customer Success that will test customer behavior and solve hypoth...
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