Staff Engineer, Customer Quality Analytics

The Opportunity

This position works out of our Sylmar, CA or Sunnyvale, CA location in the Cardiac Rhythm Management division.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

WHAT YOU'LL DO

The Staff Engineer, Customer Quality Analytics is responsible for understanding and representing the customer experience for Cardiac Rhythm Management (CRM) products. The successful candidate will be a technically knowledgeable, customer facing experienced engineering or medical personnel who operates using facts and data and has excellent communication skills. This role is focused on understanding and championing the customers’ experiences and recommending viable solutions. The Staff Engineer also utilizes their understanding of the clinical experience to provide input for product improvements and new product de...