Staff Support Engineer

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction with products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.
**Responsibilities**:
- Deliver a top-tier user support experience using SalesForce service cloud software.
- Be the customer’s contact for providing accurate and creative technical solutions to user-reported problems.
- Update and document the details of the issues, and the steps taken to solve them, follow-up conversations, escalations, and resolution in our...