STAGE: Business Intelligence analyst

Description du poste

Filière/Métier

Quality - Quality

Intitulé du poste

STAGE : Business Intelligence analyst

Contrat

Stage

Description de la mission

Support the DS Customer Satisfaction team on:
• Collecting, storing, sorting, and treating data to better measure customer satisfaction
• Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view:
- Customer satisfaction in sales, products, spare parts, services, and after sales
- DS brand e-reputation
- DS products quality
- DS services connectivity

• Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view:
- DS Technical Assistance efficiency
- Technical performance of DS repairers
- DS spare parts management efficiency

• Facilitating the achievement of customer satisfaction by...