Job Description
**Become a part of our caring community and help us put health first**
Health Quality and Stars (HQS) is an organization that is responsible for improving health outcomes and advancing the care experience of our members and provider partners through quality solutions. HQS is committed to caring for our customers and delivering high plan quality as rated by the Centers for Medicare and Medicaid Services (CMS).
The CMS Stars quality rating system evaluates Medicare Advantage and Prescription Drug Plans using approximately 40 measures covering preventive care screenings, health condition management, health outcomes, patient experience, and plan operations.
The Health Quality and Stars team is seeking a Program Delivery Lead to drive new ways of working and resource optimization focused on live agent calls. This leader will own the strategy and roadmap for use of live agent call teams to create efficiencies and maximize results partnering closely with leaders across the Stars Oper...
Health Quality and Stars (HQS) is an organization that is responsible for improving health outcomes and advancing the care experience of our members and provider partners through quality solutions. HQS is committed to caring for our customers and delivering high plan quality as rated by the Centers for Medicare and Medicaid Services (CMS).
The CMS Stars quality rating system evaluates Medicare Advantage and Prescription Drug Plans using approximately 40 measures covering preventive care screenings, health condition management, health outcomes, patient experience, and plan operations.
The Health Quality and Stars team is seeking a Program Delivery Lead to drive new ways of working and resource optimization focused on live agent calls. This leader will own the strategy and roadmap for use of live agent call teams to create efficiencies and maximize results partnering closely with leaders across the Stars Oper...
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