Job Description
Overview
As a Technical Support Representative for our Web Hosting & Cloud Services account in Shaw, you'll be addressing billing issues, managing subscriptions, and answering inquiries about our products and services to ensure customers receive top-notch support for their web hosting needs.
Responsibilities
Answer and resolve customer issues, providing exceptional service and upselling opportunities via phone to a growing customer base
Identify and understand various customer needs and scenarios, offering tailored solutions
Provide customers with resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
Stay updated on client and industry processes, technology applications, utilities, and products
Utilize various client-based tools and applications for effective customer management and service
Tr...
Apply for this Position
Ready to join Sutherland? Click the button below to submit your application.
Submit Application