Job Description
Job Requirements
About the Role
The State Head – Cross Sell SME Business is a leadership position within the Retail Asset division, focused on enhancing customer experience and driving cross-sell initiatives. The role is responsible for ensuring timely resolution of customer queries, improving productivity, and managing customer satisfaction metrics across branches within the state. The incumbent will lead efforts to optimize operational efficiency, reduce attrition, and promote channel migration while maintaining high standards of service delivery.
Key Responsibilities
Primary Responsibilities
About the Role
The State Head – Cross Sell SME Business is a leadership position within the Retail Asset division, focused on enhancing customer experience and driving cross-sell initiatives. The role is responsible for ensuring timely resolution of customer queries, improving productivity, and managing customer satisfaction metrics across branches within the state. The incumbent will lead efforts to optimize operational efficiency, reduce attrition, and promote channel migration while maintaining high standards of service delivery.
Key Responsibilities
Primary Responsibilities
- Ensure all customer queries are addressed and resolved within defined Turnaround Time (TAT).
- Drive productivity across branches, focusing on metrics such as average handling time and first contact resolution.
- Promote channel migration to improve operational efficiency.
- Maintain low attr...
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