State Sales Head- Heavy Machinery

Job Description

Job Role:- State Sales Head

Location:- Jabalpur

Key Responsibilities:

1. Coach and motivate the sales team to drive performance and meet targets.

2. Ensure that all customers receive excellent service and maintain high levels of customer satisfaction.

3. Top twenty in fold / out of fold customer visits

4. Address and resolve customer complaints and issues promptly and professionally.

5. Oversee inventory levels and ensure an adequate stock of and spare parts to meet customer demand. Min Max level of Inventory

6. Manage the branch's budget and expenses to ensure profitability.

7. Timely Recruit, train, and develop a skilled and motivated team of sales staff.

8. Conduct performance evaluations and provide feedback to employees.

9. Ensure compliance with all dealership policies, procedures, and relevant regulations.

10. Ensure the safety and security of the branch premises, staff, and assets.

11. Provide regular reports to senior management on the branch's performance and activities.

12. Leads and drives utilization of Cummins tools and processes such as the Cummins Sales Process and Customer Relationship Management (CRM).

Requirements
Strong sales leadership, team coaching, and performance management skills Excellent customer relationship management and complaint resolution abilities Expertise in sales planning, target achievement, and key account handling Knowledge of inventory management, budgeting, and cost control Proficiency in CRM systems, sales processes (Cummins Sales Process preferred), and MIS reporting Good understanding of compliance, safety standards, and dealership operations Strong communication, negotiation, and decision-making skills