Job Description

About the job

The purpose of the role is to be a focal point for the dissemination of time critical train running information. In addition you will be required to announce train services at the station, advising customers of any delays or service information. You will also have to coordinate resources to ensure that those customers requiring assistance are dealt with in a professional and timely manner. The role will also involve the ability to dispatch trains.


Your main responsibilities will be:

  • Work with the station team to minimise delays to trains

  • Monitoring the train service at the station

  • Identifying planned and potential alterations to the service.

  • Operating the Station Information Screens ensuring the customer information is up to date and accurate

  • Ensuring effective dissemination of time critical information.

  • Announcing train service details and security information.

  • Dispatchin...
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