Job Description
Why this job matters
The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS).
They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts.
What You'll Be Doing
The remit includes:
3rd line support to underpin the shared services support model
Consultancy to internal and external customers
Design assurance
Maintain existing skills in-line with BMS Service Catalogue and portfolio
Training & knowledge sharing with internal support teams
You'll have the following responsibilities:
Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level A...
The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS).
They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts.
What You'll Be Doing
The remit includes:
3rd line support to underpin the shared services support model
Consultancy to internal and external customers
Design assurance
Maintain existing skills in-line with BMS Service Catalogue and portfolio
Training & knowledge sharing with internal support teams
You'll have the following responsibilities:
Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level A...
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