Storage Engineer

Job Description

Roles & Responsibilities:

Be the subject matter expert in storage area, proactively understand the customer environment and propose best use of the product
Answer and resolve support cases across all severity levels
Own all customer facing communications, ensuring the message is concise and professional
Manage customer issues in a timely manner and escalate to appropriate team as necessary
Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
Develop HDL and LLD for storage architecture
Leads large multi participant customer calls, including hot escalations
Participate / Lead one or two team projects to contribute to the process enhancement
Develops junior support engineers through training, and coaching
Manage the complex and critical cases with escalation team
Contribute new ideas and theories to assist colleagues in brainstorming sessions for support issues, developing and...