Store Manager

Job Title: Store Manager

Location : Delhi & Bengaluru
Position Type : Full-Time
Industry : Luxury Jewellery Retail

Job Summary

We are seeking an experienced and dynamic Store Manager to lead our luxury jewellery boutique operations in Delhi and Bengaluru. This role demands a results-driven professional who can lead a high-performing team, ensure superior customer experiences, and drive sales and operational excellence in alignment with brand standards.

Key Responsibilities

1. Store Operations Management

• Oversee daily store functions to ensure seamless, efficient, and customer-centric operations.
• Ensure compliance with company SOPs, retail protocols, and local regulatory requirements.
• Manage in-store visual merchandising to align with brand aesthetics and seasonal guidelines.
• Conduct regular audits for hygiene, stock, security, and compliance.

2. Sales & Performance Management

• Drive category-wise sales performance and meet or exceed monthly revenue targets.
• Track KPIs such as conversion rate, average ticket size, and walk-in trends to optimize performance.
• Identify opportunities to improve customer retention and repeat business.
• Collaborate with the merchandising team for stock planning and replenishment.

3. Team Leadership & Training

• Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and support staff.
• Conduct regular training and coaching sessions to enhance product knowledge and customer service skills.
• Facilitate career development plans and monitor individual and team performance.

4. Customer Experience Excellence

• Ensure each customer interaction reflects the luxury positioning of the brand.
• Handle escalated customer complaints with empathy and professionalism.
• Promote a "Customer First" culture within the team.
• Leverage feedback mechanisms and reviews to improve store satisfaction scores.

5. Inventory & Loss Prevention

• Monitor daily opening and closing stock balances; ensure accuracy in reporting.
• Liaise with vendors and procurement to ensure stock availability and minimize dead stock.
• Implement loss prevention measures and train staff on safety protocols.
• Maintain locker security and supervise daily stock transfers.

Key Skills & Competencies

• Strong leadership and team management abilities
• Passion for luxury retail and customer service excellence
• Knowledge of jewellery (diamonds, gold, precious stones) is preferred
• Sound analytical skills with a strong understanding of KPIs and business metrics
• High attention to detail and organizational skills
• Strong interpersonal, communication, and problem-solving capabilities
• Proficiency with POS and inventory software systems

Qualifications & Experience

• Bachelor’s degree (preferred: retail management, business, or related)
• Minimum 5 years of retail experience, with at least 2–3 years in a managerial role (preferably in luxury retail or jewellery)
• Fluent in English and local language (Kannada for Bengaluru / Hindi for Delhi)
• Willingness to work weekends, holidays, and extended hours when required

What We Offer

• Opportunity to lead in a growing luxury brand environment
• Competitive salary with performance-linked incentives
• Ongoing learning and development programs
• A vibrant, customer-first culture that values innovation and excellence