Job Description

Store General Manager

What you’ll do

Customer Service

  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Meets established service levels agreements for in-store services and order fulfillment.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

    • Operations

  • Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
  • Leads the implementation and execution of standard operating procedures (SOPs)
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Ensures processes and systems are followed for the exe...

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