Store Manager- Ottawa, ON

LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight.

Position

Store Manager – Ottawa, ON (Full‑Time; Requisition ID ; Store # ).

Key Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team leveraging company‑provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs.
• Drive store KPIs such as NPS, % sales to plan, customer count, complete pair, labor, training saturation, exam growth and others.
• Attract and hire a highly engaged team and ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store ...