Job Description

Job Purpose
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities:
  • Diagnose, troubleshoot, and repair devices.
  • Provide recommendations for problem resolution.
  • Explain complex technician issues to customers in a non-technical, simple-to-understand manner.
  • Sell Home+ insurance program through Asurion.
  • Meet or exceed sales goals.
  • Provide repair and replacement estimates to customers.
  • Ensure that all repairs meet or exceed uBreakiFix quality standards.
  • Greet customers in a friendly manner and maintain a positive, fun work environment.
  • Answer phone calls with a professional, courteous, and friendly demeanor.
  • Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
    • ...

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