Job Description
- Managing the client relationship and being the daily point of contact for the client. Understanding their requirements and ensuring these are being delivered by Teleperformance and that client expectations are being managed.
- Driving continuous improvement and delivering change in order to improve performance
- Adding value to the client’s business / service provision (client centricity)
- Managing communications internally and between the client, ensuring there is a clear communication plan in plan in place with an appropriate schedule of internal, monthly and quarterly review meetings
- Managing account governance, including the production of agenda’s, minutes and actions for all meetings
- Overseeing the provision of accurate, timely and insightful MI to the client
- Accurate invoicing and ownership of accounts receivable (aged debt)
- Contract management including change management and negotiation of commercials. To clarify;
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