Strategic Customer Experience and Services Coordinator

Strategic Customer Experience and Services Coordinator

We are looking for a professional with solid experience leading customer service or project management teams, with the ability to provide comprehensive support to strategic accounts and coordinate high-impact initiatives. The selected candidate will be responsible for ensuring that assigned clients—from different sectors and regions—receive exceptional quality service, anticipating needs, efficiently resolving requirements, and promoting sustainable long-term relationships. This role involves occasional travel, both nationally and internationally, to strengthen client relationships and support the execution of key projects.

Responsibilities

• Leadership and team management: Lead, train, and motivate the customer service specialist team, promoting high performance and professional development for each member.
• Key relationship management: Serve as the main liaison with strategic clients, e...