Strategic Customer Success Lead

Job Description

About the Role: We are seeking a Customer Success Manager to play a critical role in driving the strategic success and transformation of HR systems. You will serve as a bridge between business needs and technology, leveraging your expertise to drive impactful outcomes in workforce management. You will focus on improving customer engagement, product adoption, and ensuring long-term partnerships, while also identifying cross-sell and upsell opportunities to maximize customer value.

Location: Mumbai

About Darwinbox:

Darwinbox is Asia's fastest-growing HR technology platform, transforming the future of work through cutting-edge HR tech. With a strong focus on employee experience and customer success, we are continuously innovating to deliver world-class solutions. Trusted by 900+ global enterprises and managing over 2.5 million employees across 116+ countr...