Strategic Program and CSI Leadership

Role Overview:

The Lead CSI – Infrastructure, Applications, Observability & Automation Programs is a senior leadership role responsible for driving continual service improvement (CSI) programs across infrastructure, applications, observability, and automation.

In addition to technical and program leadership, this role carries account-level ownership, ensuring delivery excellence, stakeholder confidence, value realization, and long-term account health across strategic enterprise customers or internal business units.

The role blends engineering depth, transformation leadership, and consultative account stewardship to ensure platforms are reliable, scalable, and continuously improving.

Key Responsibilities:

Strategic Program & CSI Leadership

• Own end-to-end planning and execution of CSI, observability, infrastructure automation, and AI-led operations programs.
• Define and deliver multi-phase transf...