Strategic Workforce Analyst - Real-Time Forecasting

A leading services firm is looking for a Workforce Analyst to manage scheduling and performance analysis in a call center environment. The ideal candidate has a Bachelor's degree and at least one year of experience in a similar role. Key responsibilities include liaising with operations for volume forecasting, conducting real-time analysis, and ensuring compliance with data privacy policies. This role requires excellent communication skills, adaptability, and strong analytical abilities.
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