Job Description

A leading global BPO firm seeks a Workforce Planner in Muntinlupa to oversee daily activities of the Workforce Management team. The ideal candidate will create and maintain crucial reports to assist Operations in performance improvement. A background in workforce management, along with strong analytical and communication skills, is vital. Candidates must have 2-3 years of relevant experience, and proficiency in tools like Verint and Five9 is a plus. This role requires the ability to work onsite and adapt to various scheduling requirements.
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