Job Description
Strategy and Operations Lead, gUP Operations
_corporate_fare_ Google _place_ London, UK; Dublin, Ireland
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **London, UK; Dublin, Ireland** .
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience in leading and executing end-to-end operationalinitiatives.
**Preferred qualifications:**
+ Experience in improving and scaling customer support delivery through process optimization, technology, and operational excellence.
+ Knowledge of and experience applying frameworks such as Agile, Six Sigma, Systems Thinking or equivalent to solve business problems.
+ Excellent problem-solving skills with experience defining, tracking, and utilizing key performance indicators (KPIs) and metrics to drive business decisions and measure success.
**About the job**
gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with problem-solving skills to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .
**Responsibilities**
+ Deliver support to managing directors, ensuring high-pace, on-time business cadence, team health and effective decision-making.
+ Develop, lead, and execute operational initiatives, acting as a trusted advisor to leadership to solve business issues with a strong bias for execution, defining, tracking, and analyzing key performance metrics to measure the impact of initiatives and drive continuous improvement in customer support delivery and operational efficiency.
+ Achieve operational excellence by applying frameworks like Agile or Six Sigma to streamline processes, identify opportunities for improvement, and enhance customer satisfaction.
+ Structure and solve ambiguous problems, translating goals into concrete, actionable plans and project roadmaps.
+ Collaborate with and influence cross-functional stakeholders, including product, business, and marketing teams to drive recommendations, secure buy-in, and manage organisational change for key projects.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
_corporate_fare_ Google _place_ London, UK; Dublin, Ireland
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **London, UK; Dublin, Ireland** .
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience in leading and executing end-to-end operationalinitiatives.
**Preferred qualifications:**
+ Experience in improving and scaling customer support delivery through process optimization, technology, and operational excellence.
+ Knowledge of and experience applying frameworks such as Agile, Six Sigma, Systems Thinking or equivalent to solve business problems.
+ Excellent problem-solving skills with experience defining, tracking, and utilizing key performance indicators (KPIs) and metrics to drive business decisions and measure success.
**About the job**
gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with problem-solving skills to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .
**Responsibilities**
+ Deliver support to managing directors, ensuring high-pace, on-time business cadence, team health and effective decision-making.
+ Develop, lead, and execute operational initiatives, acting as a trusted advisor to leadership to solve business issues with a strong bias for execution, defining, tracking, and analyzing key performance metrics to measure the impact of initiatives and drive continuous improvement in customer support delivery and operational efficiency.
+ Achieve operational excellence by applying frameworks like Agile or Six Sigma to streamline processes, identify opportunities for improvement, and enhance customer satisfaction.
+ Structure and solve ambiguous problems, translating goals into concrete, actionable plans and project roadmaps.
+ Collaborate with and influence cross-functional stakeholders, including product, business, and marketing teams to drive recommendations, secure buy-in, and manage organisational change for key projects.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
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