Strategy & Operations Manager

Job Purpose

The Office of the COO plays a central role in supporting Group Operations across the UK and Europe. We are seeking a Strategy & Operations/Business Manager to work within the Office of the COO, partnering closely with two Operations functions: the International Delivery Centre and the Data Office.

Reporting to the Head of the Office of the COO and embedded with both functions, the role ensures effective day-to-day operations while driving strategic priorities. This includes financial and resource management, governance, risk and controls, executive reporting, communications, and delivery of improvement initiatives. The role holder will be a key member of both senior leadership teams and will lead cross-functional projects to enhance operational performance.

Key Responsibilities