Job Description

Job Summary : We are seeking a highly technical and proactive Streaming Engineering Support (Level 1) Team Leader to guide and lead our Streaming Engineering Support (SES) team. The ideal candidate will be hands-on, responsible for overseeing the resolution of streaming-related issues and leading a team of Support Engineers in ensuring smooth operations. This role requires strong technical expertise in streaming technologies and infrastructure, with a focus on mentorship, troubleshooting, and optimizing systems. 

Key Responsibilities:

  • Advanced Troubleshooting : Provide expert-level support for complex streaming and infrastructure issues. Diagnose, resolve, and prevent recurring problems within the SLA. Escalate issues to higher-level teams when necessary. 
    • Team Leadership and Mentorship : Act as a technical mentor to SES L1 engineers, guiding them through troubleshooting techniques and developing their technical knowled...

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