Job Description
Reference Number: 1467494
About the Role:
As a Student Fees and Visa Compliance Officer, you will deliver accurate, student‑focused advice on fees, payments, financial assistance and visa compliance while ensuring adherence to key legislation such as HESA and ESOS. You will manage fee administration processes, assess refunds and remissions, issue CoEs, support debt management activities, and provide high‑quality service across multiple enquiry channels. Working collaboratively with colleagues across the University and external stakeholders, you will contribute to maintaining compliance, enhancing the student experience, and supporting continuous improvement initiatives.
Your responsibilities will include:
Provide excellent customer service to students, addressing inquiries related to fees, visa compliance, and related topics. Collaborate with various university departments to ensure compliance with visa regulat...
About the Role:
As a Student Fees and Visa Compliance Officer, you will deliver accurate, student‑focused advice on fees, payments, financial assistance and visa compliance while ensuring adherence to key legislation such as HESA and ESOS. You will manage fee administration processes, assess refunds and remissions, issue CoEs, support debt management activities, and provide high‑quality service across multiple enquiry channels. Working collaboratively with colleagues across the University and external stakeholders, you will contribute to maintaining compliance, enhancing the student experience, and supporting continuous improvement initiatives.
Your responsibilities will include:
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