Student Ombuds, Student Experience and Support

Overview

The Student Ombuds serves as an independent, impartial, and confidential resource dedicated to promoting fairness within the UCalgary community. Reporting operationally to the Senior Director, Student Affairs, this role is an expert in UCalgary student policy, supporting students as they navigate university processes.

The Student Ombuds promotes fairness across the university by supporting students (visitors) in navigating concerns, delivering training and education, and consulting with members of the campus community about fair application of policy and university processes.

Summary of Key Responsibilities (job functions include but are not limited to):

• Establish and maintain service standards and frameworks for the effective operation of the Student Ombuds Office.
• Develop and implement processes and timelines for receiving and processing student intake forms, conducting inquiries, and track...