Student Services and Office Manager

Join to apply for the Student Services and Office Manager role at Expanish - Cultural Immersion Programs .

Expanish is an award‑winning Spanish language school and study abroad provider with locations in Barcelona, Madrid, Málaga (Spain) and Buenos Aires (Argentina). For over 18 years we have offered high‑quality Spanish language programs and cultural experiences for students from all around the world.

• Position Title: Student Services Coordinator & Office Manager
• Location: Barcelona, Spain
• Hours: Full time; Monday 07:45–16:45 and Tuesday–Friday 09:00–17:30
• Contract Type: Indefinite
• Availability: Immediate

As a key member of the Operations team in Barcelona, you will play a central role in ensuring our students have an exceptional experience from the moment they arrive. We are seeking a highly organized, service‑oriented professional with strong interpersonal skills, a proactive attitude, and the ability to support student needs with empathy and efficiency. You will serve as a primary point of contact for students and be responsible for both front‑desk services and essential administrative tasks. This position is ideal for someone who enjoys working in a multicultural environment, thrives in a fast‑paced setting, and takes pride in delivering excellent service.

• Oversee the Monday arrival and registration process for new students in coordination with the Academic Coordination team to ensure a smooth and welcoming first day.
• Manage the school reception Monday to Friday (09:00–17:30); assist with student inquiries, handle phone calls, greet prospective students, and process sales of books, drinks, and snacks.
• Manage the student WhatsApp group and the school email inbox to provide timely updates and assistance.
• Maintain and update the Student App.

• Perform administrative tasks including new enrollments, course extensions, database updates, inventory control, and invoice processing.
• Support the manager with expense tracking and data entry.
• Assist with payment reconciliation (cash and card transactions).

• Oversee campus opening and ensure smooth daily operation from Monday to Friday.
• Ensure the campus remains organized, clean, and in optimal condition (classrooms, common areas, screens, small repairs).
• Manage inventory (books, snacks, cleaning supplies, etc.) and place orders when needed.
• Coordinate external service providers (internet, printers, cleaning, pest control, plant maintenance, repairs, etc.).

• Participate in the rotating emergency phone schedule and respond to incidents as necessary.
• Collaborate with other departments (academic coordination, housing, activities, etc.) to support overall school operations.

• University degree and a minimum of 3 years of experience in a similar role.
• High energy, a positive attitude, and a genuinely people‑oriented approach.
• Strong problem‑solving skills, patience, and resilience.
• Excellent administrative skills; highly organized and detail‑focused.
• Ability to multitask and manage simultaneous responsibilities effectively.
• Strong written and verbal communication skills.
• Languages: Professional‑level Spanish and English; Catalan and additional languages are an advantage.
• Valid Spanish work permit.

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