Student Services Executive

About Us
Located at Lifelong Learning Institute in Singapore, Vertical Institute prepares individuals for the jobs of tomorrow by delivering in-demand skills through practical, industry-relevant training that drives real career outcomes. To date, Vertical Institute has trained over 40,000 learners, supporting professionals at different career stages as they upskill and stay competitive in a fast-changing economy.

The institute offers a broad range of courses spanning technology, data, AI, digital disciplines, and essential workplace skills, combining hands-on learning with real-world applications. Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).

Our mission is to empower professionals with practical, in-demand skills that stand the test of time, helping them adapt confidently as industries and roles continue to evolve.

As a Student Services Executive, you will help ensure that learners enjoy a smooth, positive, and productive experience from enrolment all the way to course completion. You will serve as a key link between students, trainers, marketing, and operations, ensuring that administrative, logistical, and support tasks are carried out efficiently and professionally.

Key Responsibilities

• Work with students, trainers, internal departments, and external partners to coordinate training programmes.
• Handle enquiries via phone, email, walk-ins, and CRM systems related to course information, schedules, payments, withdrawals/rescheduling, and complaints.
• Support class facilitation tasks: prepare materials, arrange trainer schedules, track attendance, issue certificates, and maintain evaluation/feedback records.
• Manage administrative functions such as filing, documentation, record-keeping, tracking trainer hours and calendars, and ensuring compliance with internal SOPs.
• Provide student support services including laptop/workstation setup, issuing resources, setting up system accounts, and managing learner support requests.
• Oversee facility logistics: classroom setup, equipment checks, distribution of food or materials, and maintaining smooth centre operations.
• Collaborate with the marketing/social media team by contributing to content on student experiences, assisting with photos/videos, and supporting class promotions or events.
• Support continuous improvement efforts by suggesting operational enhancements, helping with compliance, and participating in quality assurance and feedback processes.

Requirements / Skills & Competencies

• Minimum qualification: "O" Level (or equivalent).
• At least 1 year of relevant experience in admin, customer service, or support roles—preferably in training, education, or service environments.
• Strong written and verbal communication skills, with good interpersonal abilities to engage learners, trainers, and colleagues professionally.
• Good organisational and coordination skills, with the ability to multitask and manage detailed administrative work.
• Proficient in Microsoft Office and/or CRM systems.
• Able to work independently and as part of a team; adaptable to schedule changes and willing to work weekends or rostered shifts when required.