Student Services - Housing Coordinator

Join to apply for the Student Services Coordinator - Housing role at Expanish - Cultural Immersion Programs

Barcelona, Spain

Full Time

Indefinite

The Student Services Coordinator - Housing is responsible for managing all aspects of student accommodations, arrivals, and transfers while supporting administrative and accounting processes. This role ensures that students have a seamless experience from arrival to departure and maintains strong relationships with providers to promote efficiency and quality service.

• Accommodations, Arrivals, and Transfers
  • Manage requests for accommodations and transfers (general requests, last-minute requests, special requests) in collaboration with the Sales and Admissions teams.
  • Assign students to different types of accommodations (student residences, shared apartments, host families, etc.).
  • Monitor initial/final evaluations regarding accommodations and transfers, and handle potential complaints and logistical issues with providers.
  • Manage and maintain relationships with various accommodation and transfer providers to promote good communication, collaboration, and efficiency.
  • Ensure that the information in the database is up-to-date, complete, and accurate.
  • Develop the growth of accommodation and transfer options by seeking new providers and formalizing collaborative relationships.
  • Report on the KPIs of the accommodations and transfers department (assignments, occupancy rates, NPS, quarterly objectives, etc.).
• Administration and Accounting
  • Manage invoices and proforma invoices, ensuring proper accounting records.
  • Administer payments to accommodation and transfer providers.
  • Manage budgets and keep costs below allocated budgets.
• Other
  • Support the School team in any student services position and front-desk assistance (when necessary).
  • Support the Groups department with requests and quotations related to accommodations and transfers.
  • Participate in the rotation of the opening/closing of the school and emergency phone rotation (estimated 1 week per month).

• University degree and 3 years of experience in similar positions.
• People skills and excellent social, communication, and negotiation abilities to interact with diverse stakeholders (students, families, providers, etc.).
• Attention to detail and strong organizational skills to manage tasks and projects simultaneously.
• Experience handling accounting matters, supplier payments, and invoices.
• Problem-solving profile with high patience and resilience, capable of managing accommodation complaints and supplier logistics issues calmly and professionally.
• Languages: Spanish and English at a professional level. Catalan and additional languages are a plus.
• Holds a work permit for Spain.

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