Student Services Manager

Student Services Manager
Reporting to: School Director
Location: 36F Shibuya Sakura Stage, Shibuya Tower, 1-1 Sakuragaokacho, Shibuya-ku, TokyoOverview:We are seeking a dynamic and passionate Student Services Manager to join our leadership team. In this senior role, you will work closely with the School Director to oversee all non-academic departments, including student services, activities, administration, and student welfare.
Your leadership will ensure a seamless, high-quality student journey—from arrival to graduation—while fostering a motivated and high-performing team that delivers exceptional service and embodies EF’s mission to .Qualifications & Competencies:Experience & Leadership

Proven experience in management and team leadership (minimum 2–3 years preferred)

Strong decision-making and problem-solving abilities

Experience working in multicultural environments

Language & Technical Skills

Fluent in Japanese and English (spoken and written)

Proficient in Microsoft Office; familiarity with Canva or similar design tools

Personal Attributes

Outgoing, confident, and personable with excellent communication skills

Strong commitment to customer service and student welfare

Highly organized, detail-oriented, and skilled in multitasking and time management

Adaptable and able to thrive in a fast-paced, diverse environment

Calm under pressure and able to handle challenging situations with professionalism

Creative, energetic, and practical with a strong sense of initiative

Key Responsibilities:Student Services

Provide exceptional support to students in their daily lives, ensuring the highest levels of satisfaction and care.

Manage arrival and intake processes, creating a warm and smooth welcome experience for new students.

Oversee planning and delivery of a fun, engaging, and diverse activities program.

Organize and document Student Council meetings, ensuring student voices are heard and acted upon.

Collect, analyze, and follow up on student feedback, collaborating with relevant departments (accommodation, activities, academics).

Provide welfare guidance and support to students, including conflict resolution and emotional support.

Issue disciplinary warnings and enforce school policies when required.

Team Leadership

Lead and manage the Student Services and Activities teams, including recruitment, onboarding, training, and performance appraisals.

Oversee summer staff and interns, ensuring smooth seasonal transitions and consistent service quality.

Act as Interim School Director during their absence, maintaining operational excellence.

Administration

Maintain up-to-date and accurate resources, such as student handbooks, staff guides, and internal communications.

Manage group logistics, including activity schedules and meal planning.

Organize online pre-departure sessions for incoming students and deliver training webinars to global sales teams.

Ensure all student and staff areas are clean, welcoming, and well-maintained.

Monitor and replenish essential school supplies, including welcome packs, cleaning materials, and health-related items.

Perks & Benefits:

Full-time employment with flexible working hours (08:30–20:00)

Full social insurance coverage (health, pension, workers’ compensation, employment)

Complete paid holidays, including New Year and company holidays

Sick leave, special leave, and maternity/paternity leave support

Transportation allowances

Employee Assistance Program (EAP)

Access to EF English Live online language lessons and EF Study App for language learning

Program discounts and benefits

Non-smoking environment and amenities such as water dispensers and coffee machines