Job Description
About Grad Right
Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.
Grad Right is the world’s first Saa S ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.
In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. Grad Right won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U. S. and subsidiaries in India and commencement of UK operations, Grad Right is well-poised for global expansion, having raised a Series A round of investments. Grad Right’s 200+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.
About the role:
As a Student Success Manager, you will manage and actively partake in prospective student engagements in support of Grad Right’s partnership with leading universities in the US. You will help students understand partner-university’s programs, opportunities, and other offerings, and will guide them through their program decision making, applications, and enrollment journeys.
If your previous experience and interest is in international higher education, student counseling, tutoring, and/or student program management, and if you’re passionate about making a significant impact on the lives of international students and the broader higher education sector, this may just be the position for you.
Core Responsibilities :
Product Understanding:
To understand functionality of the Select Right Platform and its value creation for the students
To understand student journey on the product and key features to drive product usage
To understand, analyze various events on the product and their impact in driving the overall growth
To understand the product USPs and pitch them to users during outreach.
Outreach
To reach out to students at various product stages and to drive them for usage and pitch about various services via cold calling, emailers & other outreach activities
To understand user requirements and give them unbiased suggestions and help them meaningfully in their abroad education journey
To follow-up with users via cold calling, emailers & other channels to drive them towards product usage and move them to further stages in the sales funnel
To analyze, prioritize outreach efforts to ensure TATs are maintained
To raise flags and concerns, if any, during the outreach and ensure them to resolve it with the functional lead.
Communication & Collaboration
To communicate and collaborate effectively with team members to understand challenges and propose solutions to existing problems
To collaborate with various cross functional teams to drive product usage, user experience and other key factors for overall growth
To effectively analyse and communicate challenges, best practices, and observations to improve effectiveness and productivity
To maintain a positive and growth mindset internally to ensure self-motivation and team motivation
Analytics
To use CRM to update user stages/ logging efforts on a daily basis
To maintain/update trackers on various parameters
To understand and analyse reports shared and work on action items
Skills:
Great interpersonal skills in dealing with students
Excellent public speaking skills, including a solid history of delivering to small and large audiences of students and professionals
Superb writing and communication skills
Experience in cross-functional collaboration
Super leadership and team management skills
A love for travel, culture, and new experiences
A great attitude, passion, and a drive to make a difference
Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.
Grad Right is the world’s first Saa S ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.
In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. Grad Right won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U. S. and subsidiaries in India and commencement of UK operations, Grad Right is well-poised for global expansion, having raised a Series A round of investments. Grad Right’s 200+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.
About the role:
As a Student Success Manager, you will manage and actively partake in prospective student engagements in support of Grad Right’s partnership with leading universities in the US. You will help students understand partner-university’s programs, opportunities, and other offerings, and will guide them through their program decision making, applications, and enrollment journeys.
If your previous experience and interest is in international higher education, student counseling, tutoring, and/or student program management, and if you’re passionate about making a significant impact on the lives of international students and the broader higher education sector, this may just be the position for you.
Core Responsibilities :
Product Understanding:
To understand functionality of the Select Right Platform and its value creation for the students
To understand student journey on the product and key features to drive product usage
To understand, analyze various events on the product and their impact in driving the overall growth
To understand the product USPs and pitch them to users during outreach.
Outreach
To reach out to students at various product stages and to drive them for usage and pitch about various services via cold calling, emailers & other outreach activities
To understand user requirements and give them unbiased suggestions and help them meaningfully in their abroad education journey
To follow-up with users via cold calling, emailers & other channels to drive them towards product usage and move them to further stages in the sales funnel
To analyze, prioritize outreach efforts to ensure TATs are maintained
To raise flags and concerns, if any, during the outreach and ensure them to resolve it with the functional lead.
Communication & Collaboration
To communicate and collaborate effectively with team members to understand challenges and propose solutions to existing problems
To collaborate with various cross functional teams to drive product usage, user experience and other key factors for overall growth
To effectively analyse and communicate challenges, best practices, and observations to improve effectiveness and productivity
To maintain a positive and growth mindset internally to ensure self-motivation and team motivation
Analytics
To use CRM to update user stages/ logging efforts on a daily basis
To maintain/update trackers on various parameters
To understand and analyse reports shared and work on action items
Skills:
Great interpersonal skills in dealing with students
Excellent public speaking skills, including a solid history of delivering to small and large audiences of students and professionals
Superb writing and communication skills
Experience in cross-functional collaboration
Super leadership and team management skills
A love for travel, culture, and new experiences
A great attitude, passion, and a drive to make a difference
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