Student Success Specialist

Key Responsibilities:

• Student Counselling:
• Interact with prospective students via phone, email, WhatsApp, and video calls.
• Understand student needs and recommend suitable online programs.
• Provide detailed information about course structure, eligibility, duration, fees, and career prospects.
• Admissions Support:
• Guide students through the complete admission process from inquiry to enrollment.
• Follow up with leads and maintain proper records on CRM.
• Support students with application form filling, document submission, and fee payment.
• Lead Management:
• Handle inbound and outbound calls and convert leads into admissions.
• Maintain daily logs of interactions and conversions.
• Meet weekly/monthly targets for counseling and admissions.
• Student Engagement:
• Coordinate with academic teams for webinar...