Student Support Officer

The Role

Part- time permanent position, up to 3 day per week – based in Mount Gambier.

As a Student Support Officer, you will play a key role in supporting learners and colleagues through high-quality administrative and support services. This includes monitoring learner progress, following up with learners, and maintaining accurate records within SST systems.

You will be required to multitask effectively, balancing competing priorities while delivering exceptional customer service to support learners in successfully completing their training.

Sureway Skills Training is a large organisation delivering major training contracts and is strongly values-driven. In this role, you will actively contribute to Sureway’s purpose of changing lives and building stronger communities.

Key Duties

• Effectively manage information, data, and knowledge using structured systems and processes
• Support and guide learners through enrolment and pre-enrolment activities
• Monitor learner progress and conduct follow-ups to support engagement and completion
• Assist with service delivery activities, events, and projects as required
• Support trainers and other staff with administrative procedures
• Assist with processing and validating certificates and Statements of Attainment, including verifying and accurately recording results

Benefits

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates – because your time and talent are worth more.
• Birthday leave – celebrate your special day with a paid day off every year.
• Additional leave – enjoy an extra week off each year after 3 years of service.
• Ongoing learning and development – access programs & study assistance to grow your skills and career.
• Recognition that means something – be celebrated through monthly awards and our annual team awards program.

Organisation Details

Sureway lead the industries in Workforce Australia Employment Services, services to those with disability, and training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence.

Submit a cover letter and current resume as soon as possible.  Applications are being considered as they are submitted.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.